Please read these frequently asked questions before submitting your footage.
Operation SNAP is the police response to the ever increasing submissions of video and photographic evidence from members of the public in relation to witnessed driving offences.
Operation Snap will investigate road traffic offences such as dangerous driving, driving without due care and attention, careless driving, using a mobile phone handheld, not wearing a seat belt, contravening a red traffic light and contravening solid white lines, however this is not an exhaustive list.
If there has been a serious physical or verbal act of violence following a driving incident then Operation Snap should not be used. The incident should be reported to Devon and Cornwall Police at email@example.com, as more serious offences may have been committed. If the threat is happening now, call the police emergency line by dialling 999.
No. The Police cannot enhance recorded footage, if you are unable to read the vehicle number plate from the original clip, then the police are unlikely to be able to read it when they replay the footage.
Offences can be reported via Operation Snap.
No, the device you use to record the offence will not be taken from you.
It will be your responsibility to ensure that the original footage is saved in its original format dependant on how it is stored on the device. This could be for example on the internal memory of the device or perhaps on an external storage medium such as an SD card.
No. The police do not replace memory cards or devices with like items in any circumstances.
Please remove the footage from social media immediately. Crown Prosecution Service (CPS) advice is that your footage should not be in the public domain as this may adversely affect any subsequent proceedings. Please fill in the Operation Snap web form here and start the process with us.
Only if the images clearly demonstrate the offence being committed. Dependent on the offence, the police may require the video footage of the whole incident. They may also need to see more of your journey so that they can understand the context of what happened.
Yes. As part of the Criminal Justice process, and in order to allow the police to deal with the offender in an appropriate manner, you will be required to provide a statement. However this can be completed on line and the majority of the statement will be completed as a result of you answering some simple pre-formatted questions.
On average only 1 to 2% of all offences reported through Operation Snap result in a court appearance. There are other disposal methods available such as attendance on a driver education course or the acceptance of a fixed penalty notice. The police may not be able to prosecute the offence without you being willing to attend court. If however on the very rare occasion the offence which you report does require a court appearance, then you will be fully supported through the process.
We will not have the capacity to feedback on every single submission, however we will publish performance data on a regular basis.
You must be aware that when the police review the footage which you submit they are duty bound to also review the manner of your driving and also the manner in which the footage was obtained. For example, if you were exceeding the speed limit in order to catch up with an offending driver and then proceeded to film them with your mobile phone whilst driving, then the police will consider also taking proceedings against you.
There are a number of disposal methods available dependant on the nature of the offence. The driver could be offered a driver education course, they could receive a fixed penalty notice, they could receive a summons to attend court or we may decide we are unable to take any further action. The footage and statement will have been reviewed by a Police Prosecutor who will take all factors into consideration, including current CPS charging standards.
Ideally the date and time should be correct. The video footage is used to support your written witness testimony. You must account for any discrepancies in date/time within your witness evidence presented to us. Your witness statement must clearly state what time/date the incident occurred.
We need your statement; we need to fully understand the situation and people have a right to have matters heard in a court of law. Please fill in the web form here. We will be in touch if you are required to attend court and support you through the process.
The evidence which you provide to the police by way of the submission of digital media footage and a statement will be reviewed by a Police Prosecutor to firstly establish if an offence has been committed and to identify the specific offence. For cases recommended to proceed, staff from Devon & Cornwall Police Collisions & Tickets Section will serve Notice of Intended Prosecution to the registered keeper of the vehicle and requiring the identity of the driver.
Each case will be considered with reference to CPS (Crown Prosecution Service) charging standards, Eligibility Criteria and Professional Practice on options to deal with road traffic offenders. Police Evidential Reviewers will direct the appropriate outcome, options of which are to prosecute the case at court, offer a National Driver Offender Retraining Scheme (NDORS) driver educational course, or offer a fixed penalty (which could include both a fine and licence endorsement.) By using Operation Snap, the user agrees to leave the question of prosecution or other disposal in the hands of the police.
The offending driver will not be provided with your details. However on the rare occasion that the offence which you have reported results in a court appearance, then at this stage the offending driver will become aware of your name but not your address or any other personal details.
The types of offences that Operation Snap deal with generally have a 6 month time limit for prosecution. The police also have a strict legal obligation to inform the offending driver of the offence which they have committed and usually within 14 days of that incident. Please make sure your submissions are uploaded as soon as possible. Police can usually only continue with submissions that are received within 7 days of the incident.
If you have footage of any other types of offences that are not road traffic related not covered by Operation Snap then it is suggested that you contact the relevant authority which generally tends to be the police or the local authority and provide them with the footage. Devon and Cornwall Police can be contacted via firstname.lastname@example.org
The footage which you submit along with your statement will be stored securely on a cloud server.
All material associated with an offence or prosecution will be retained in line with the police force retention policies. If your submission is not progressed your footage and any associated files will be deleted.
The police have been receiving complaints from members of the public about dangerous and anti-social driving for some time. Operation Snap allows us to effectively deal with the footage in a safe and secure way, whilst making the investigation process simple and straight forward for the police and members of the public. Devon and Cornwall Police has a determined and robust approach to policing the roads and will take every opportunity to make them safer for everyone. Operation Snap is not asking you to go out and detect offences for us, but we will deal with any you find. All roads policing cars, marked and unmarked, are fitted with video recording equipment. The police make use of this all the time. They capture offences and deal with them as appropriate. The police work in partnership with local authorities, other police forces, and Highways England.
Yes. Operation Snap is designed to improve road safety and to prosecute those that place others at risk. We wish to support individuals choosing a sustainable form of transport such as cycling, and recognise they are one of our more vulnerable road users. We will hold drivers to account on every occasion it is identified that the standard of driving falls below that of a careful and competent driver.
The police will deal with all matters such as careless or dangerous riding if the identity of the rider is known. Vulnerable road users such as pedestrians, cyclists, horse riders and motorcyclists are at much greater risk of serious injury and death than those in vehicles. Our priority is to protect those most vulnerable.
Engage with us. We seek only one thing – that is, if we can, to influence your future driving behaviour so that our roads are safer. If you wish to speak to us further then contact Devon and Cornwall Collisions and Tickets Section on 01752 488004 between 0930hrs and 1530hrs Monday to Friday.
Footage submitted to Devon and Cornwall Police Operation Snap may be used for media/training/publication purposes.